Terms of Service

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1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and GracyRein Florida, Inc., a corporation organized under the laws of the State of Florida, with its principal office at 2740 Ponce de Leon Blvd, Suite 210, Coral Gables, FL 33134 ("GracyRein," "we," "us," or "our").

By accessing or using the GracyRein platform, APIs, or any related services (collectively, the "Platform"), you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

2. Service Description

GracyRein Florida provides a cloud-based property management platform designed for vacation rental operators. The Platform includes:

• GuestPulse Messenger — Automated guest communications (booking confirmations, check-in/out instructions, post-stay follow-ups)
• TurnoverHQ Dispatch — Cleaning crew assignment, inspection checklists, completion verification
• FixFlow Maintenance — Maintenance ticketing, vendor routing, escalation workflows
• OwnerView Reports — Revenue summaries, occupancy analytics, expense breakdowns for property owners

The Platform sends only transactional and system-generated notifications. We do not send marketing emails, newsletters, or promotional campaigns.

3. Eligibility & Access

The Platform is available to individuals and entities that:

• Are at least 18 years of age
• Operate a lawful property management, vacation rental, or hospitality business
• Provide accurate registration information and maintain its accuracy
• Comply with all applicable local, state, federal, and international laws

We reserve the right to refuse access to anyone at our sole discretion.

4. Client Obligations

As a Client of GracyRein, you agree to:

• Provide truthful, complete, and current information in your account profile
• Maintain the confidentiality of your login credentials
• Use the Platform solely for managing legitimate vacation-rental operations
• Ensure that all recipients of Platform-generated communications are genuine guests, owners, or staff members with a real business relationship
• Report any unauthorized access or security incidents promptly to security@gracyreinflorida.com

5. Prohibited Uses

The following activities are strictly prohibited and may result in immediate account termination:

• Sending unsolicited commercial email (spam), marketing blasts, or cold outreach via the Platform
• Uploading or using purchased, rented, or scraped email lists
• Using the Platform to distribute malware, phishing attempts, or deceptive content
• Transmitting content that is illegal, defamatory, harassing, or infringes third-party rights
• Attempting to bypass rate limits, sending restrictions, or authentication controls
• Reselling or sublicensing Platform access without written authorization
• Using the Platform for any purpose other than its intended property-management function

For full details, see our Acceptable Use Policy.

6. Fees & Payment

• Subscription plans are billed monthly or annually, as selected during registration
• All fees are quoted in US Dollars and are exclusive of applicable taxes
• Payments are processed via Stripe and are due at the beginning of each billing cycle
• Invoices and payment receipts are delivered to the email address on file
• Overdue accounts may be suspended after a 15-day grace period
• Refunds are provided on a pro-rata basis for annual plans cancelled within the first 30 days

7. Intellectual Property

All intellectual property in the Platform — including but not limited to software, design, trademarks, documentation, and APIs — is and remains the exclusive property of GracyRein Florida, Inc. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose during the term of your subscription.

Content you upload to the Platform (property listings, photos, templates) remains yours. By uploading, you grant GracyRein a limited license to host, display, and process that content as necessary to deliver the service.

8. Confidentiality

Both parties agree to treat as confidential any non-public information exchanged during the course of the service relationship. Confidential information includes, but is not limited to, business plans, financial data, customer lists, and proprietary technology. This obligation survives termination of the agreement for a period of two (2) years.

9. Data Protection

We take your data seriously. Our data handling practices are detailed in our Privacy Policy, which forms an integral part of these Terms. Key commitments include:

• We do not sell, rent, or share personal data with third parties for their own marketing
• Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access to personal data is restricted via role-based access controls (RBAC)
• We comply with GDPR, CCPA, CAN-SPAM, and CASL

10. Service Availability & SLA

• Target Uptime: 99.95% measured monthly (excluding scheduled maintenance)
• Scheduled Maintenance: Performed during off-peak hours (typically 2:00 AM – 5:00 AM ET, Tuesdays) with 72-hour advance notice
• Incident Communication: Real-time status updates via email and our status page for any unplanned outage
• Service credits are available for downtime exceeding SLA thresholds — details in your subscription agreement

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRACYREIN FLORIDA, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE FEES PAID BY YOU TO GRACYREIN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless GracyRein Florida, Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms or applicable law
• Your misuse of the Platform
• Content you upload, transmit, or distribute through the Platform
• Any third-party claim related to your property management operations

13. Termination

• By You: You may cancel your subscription at any time through your account settings or by emailing support@gracyreinflorida.com. Cancellation takes effect at the end of the current billing period.
• By Us: We may suspend or terminate your account immediately if you violate these Terms, our Acceptable Use Policy, or applicable law.
• Upon Termination: Your access to the Platform will cease. We will retain your data for 30 days to allow export, after which it will be securely deleted. Provisions that by their nature should survive (confidentiality, limitation of liability, indemnification, governing law) shall survive termination.

14. Dispute Resolution & Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute arising from these Terms shall first be subject to good-faith negotiation for a period of thirty (30) days. If unresolved, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings held in Miami-Dade County, Florida.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

15. Contact

If you have questions about these Terms, please contact us:

GracyRein Florida, Inc.
2740 Ponce de Leon Blvd, Suite 210
Coral Gables, FL 33134
Email: legal@gracyreinflorida.com
Phone: +1 (786) 429-3187