GracyRein automates guest communications, cleaning dispatch, maintenance alerts, and owner reporting — so you can scale your portfolio without scaling your stress.
Each module handles a critical slice of vacation rental operations — from the moment a guest books to the day the owner gets paid.
Automated guest communications — booking confirmations, check-in instructions with smart-lock codes, checkout reminders, and post-stay review invitations. Multilingual templates adapt to guest locale in real time.
The moment a guest checks out, TurnoverHQ notifies your cleaning crew, assigns inspection checklists, and confirms the unit is guest-ready — complete with photo verification and timestamped completion reports.
Guests and field teams submit maintenance tickets via a branded portal. FixFlow routes requests to the right vendor, schedules appointments, and escalates unresolved issues before they become bad reviews.
Automated nightly revenue summaries, occupancy dashboards, and expense breakdowns delivered straight to property owners' inboxes. White-label ready so every report carries your management brand.
Our onboarding specialists connect your channel managers, import your property catalog, and configure every notification template.
We audit your current portfolio, identify operational bottlenecks, and map the ideal notification flow for your team.
Connect Airbnb, VRBO, Booking.com, and direct-booking engines. Calendar sync goes live instantly — no double-bookings.
Interactive walkthroughs for front desk staff, cleaning leads, and maintenance coordinators. Video library available 24/7.
Launch with 30-day concierge support. We monitor delivery rates, response times, and guest satisfaction scores together.
14 years in hospitality technology. Former Director of Operations at Vacasa's Southeast division. Obsessed with turning chaotic rental portfolios into predictable revenue engines.
Full-stack architect with 12 years building event-driven systems. Previously led the notifications team at Guesty. Designed GracyRein's zero-downtime delivery pipeline from scratch.
10 years managing field operations for a 600-unit rental portfolio in the Florida Keys. Brings a ground-level understanding of what cleaning crews, inspectors, and guests actually need.
GracyRein delivers only transactional and system-generated notifications. We never send marketing blasts, newsletters, or promotional campaigns.
Every notification GracyRein sends is governed by strict verification, suppression, and access-control protocols.
All recipient addresses are validated at registration via confirmation link. Disposable and role-based domains may be flagged for review.
A global suppression list is updated in real time from bounces, complaints, and manual removal requests. Checked before every outbound send.
Hard bounces trigger immediate suppression. Soft bounces retry three times over 24 hours, then suppress. Every complaint auto-suppresses the address and alerts operations.
We are enrolled in major ISP feedback-loop programs. Complaint data feeds into our suppression engine within minutes of receipt.
Per-account and per-template rate caps prevent unexpected spikes. Our anomaly detector flags any deviation exceeding 2× baseline for manual review.
Only designated Admin users can modify templates or sending rules. Every change requires peer approval and is logged with timestamp and user identity.
Complete delivery logs retained 90 days. Template change history and user access logs retained 12 months. Available on request for compliance review.
Reliable cloud hosting, authenticated email delivery, and defense-in-depth security — so every notification arrives on time.
AWS US-East-1 (N. Virginia) with multi-AZ failover and auto-scaling for peak booking seasons.
Mailgun SMTP relay on a dedicated IP. Warm-up completed, reputation score tracked daily.
TLS 1.3 for data in transit. AES-256 for data at rest. End-to-end encryption for access codes.
SPF, DKIM (2048-bit key), and DMARC with p=reject — full alignment on every outbound message.
24/7 uptime and delivery monitoring. Automated alerting if bounce or complaint rates cross thresholds.
Delivery logs retained 90 days. Access and configuration change logs kept 12 months. Exportable on request.