Contact & Support

We're here to help — reach out any time

← Back to Home

🎧 Product Support

Email: support@gracyreinflorida.com

Hours: Monday – Friday, 8:00 AM – 8:00 PM ET

Target Response Time: Within 4 business hours

Critical Issues SLA: Within 1 hour during business hours

Escalation Path: If your issue is unresolved after 24 hours, reply to your ticket and type ESCALATE in the subject line — your case will be routed to a senior engineer.

🛡️ Abuse Reporting

Email: abuse@gracyreinflorida.com

Report unsolicited or suspicious messages that appear to originate from a GracyRein-powered notification.

Please include:

  • Full email headers
  • Screenshot of the message body
  • Date and time received

We investigate every report within one business day.

🔐 Security Reporting

Email: security@gracyreinflorida.com

If you discover a vulnerability in our platform, please disclose it responsibly:

  • Send a detailed description with reproduction steps
  • We acknowledge receipt within 48 hours
  • Assessment and initial response within 5 business days
  • We do not pursue legal action against researchers acting in good faith

See our Trust Center for full disclosure guidelines.

📬 General Inquiries

Email: info@gracyreinflorida.com

Phone: +1 (786) 429-3187

Mailing Address:

GracyRein Florida, Inc.
2740 Ponce de Leon Blvd, Suite 210
Coral Gables, FL 33134

⚖️ Legal & Privacy

Legal: legal@gracyreinflorida.com

Privacy Officer: privacy@gracyreinflorida.com

For GDPR/CCPA data subject requests, please email privacy@gracyreinflorida.com. We respond within 30 calendar days.

🔗 Quick Links